Q. Can I check the status of my order online?
A. You can check the status of your order 24/7 online. Click here to go to order status.
Q. Can I return an item I have purchased?
A. At CopsPlus we make returning items hassle-free. Click here to view our return policy.
Q. Can government agencies purchase from CopsPlus?
A. Yes - we are set up to accept government orders. Click here to learn how to place an agency purchase order.
Q. What forms of payment can I use to make my purchase?
A. We accept MasterCard, Visa, American Express, Discover, PayPal, Pay Later, Apple Pay, Google Pay, and all government issued credit cards. We also accept agency purchase orders which can be paid for by check, credit card or electronically.
Q. Is it safe to use my credit card to buy online at CopsPlus?
A. Shopping with CopsPlus is absolutely secure! The order form you fill out is secured using a technology that scrambles the information before it is sent to our bank, and only they can descramble it. This is a proven technology known as SSL. Even our employees cannot gain access to your credit card information.
Q. Can I have a catalog of the products CopsPlus offers sent to me?
A. The simple answer is that we don't offer a printed catalog. Unlike stores that sell from catalogs, CopsPlus is constantly adding to and updating inventory online. This means you get instant access to the latest products at the best prices.
Q: Do you ship internationally?
A. Currently, we only ship to the contiguous United States (including Alaska & Hawaii), Canada, APOs, and American Territories: Guam, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, and Puerto Rico. Agency orders may be exceptions to global destinations.
Q: Can I expedite my shipping?
A. Yes – at checkout you will have multiple shipping options to choose from including expedited shipping.
Q: Do you have a Military or LE (law enforcement) discount?
A. Yes - at the time of your order or after you’ve placed your order, email us a copy of your credentials at customerservice@copsplus.com and receive your discount.
Q: Do you offer any discounts/coupon codes?
A. Yes! Look out for special deals and discounts on our promotions section.
Q: How do I place a quote request?
A. As you shop our site, each item has an “ADD TO QUOTE” button for you to add and build a quote cart. Once you’ve added the desired products in your quote, press “SUBMIT”. You should receive a quote within 60 minutes, unless you request a quote outside business hours. Quotes are good for 60 days, unless otherwise specified by CopsPlus.
Q: Do you offer GSA pricing?
A. Yes, email govsales@copsplus.com or call 800-330-6422.
Q: How do I place a tax-exempt order?
A. Before placing a tax-exempt order, you must have an account on Copsplus.com. Send your tax-exempt form to customerservice@copsplus.com, and we will keep your form on file for future purchases.